logo

Support Page

For assistance of any kind please feel free to contact Africana directly:

Customer Service

Phone
+27 72 255 8443


Email
yolandie@africana.travel

Properties Support

If you are a property owner, please click here.


Office Hours

Monday to Friday 07:00 - Midnight

Saturday & Sunday 08:00 - Midnight


Africana Head Office

Hoedspruit
South Africa

Frequently Asked Questions

  • Can I make changes to my booking after it's confirmed?

    Depending on the type of change (e.g., dates, accommodations), modifications may be possible. Log in to your account, go to the "Manage Booking" section, and check if there's an option to make changes. Some changes may incur fees or be subject to availability.

  • I didn't receive a booking confirmation email. What should I do?

    First, check your email's spam or junk folder. If the confirmation email isn't there, log in to your account on our website and check your booking history. If the booking is confirmed, you can resend the confirmation email from your account. If not, please contact our support team.

  • I'm having trouble completing my booking. What should I do?

    Ensure all required fields are filled out correctly, including personal information and payment details. Double-check your internet connection. If the problem persists, try a different browser or device. If issues persist, contact our support team for assistance.

  • I made a booking, but I want to cancel it. How do I do that?

    Check the cancellation policy associated with your reservation. If eligible, follow the cancellation process outlined there. Keep in mind that some bookings may be non-refundable, and cancellation fees may apply.

  • I encountered an error while making a payment. What should I do?

    First, check your payment information for accuracy, including card details and billing address. Ensure you have sufficient funds or credit available. If the issue persists, contact your bank or payment provider to ensure there are no restrictions on your card. Alternatively, try a different payment method or contact our support team for assistance.

Contact Us

Share by: